Returns Policy

 
Date of Purchase

• Bookstore, library, school, college, university, or wholesaler returns eligibility is 12 months from date of invoice.
• An individual’s returns eligibility is 30 days from the date of invoice.

• Please contact Customer Service in writing for an extension request.
• When sending back returns, please ensure a copy of your extension request is attached.

• All conditions of the McGraw-Hill Returns Policy applies to medical books except:
  • All medical books are returnable for the life of the edition.

• On custom publications (i.e. products that have been specially produced for your use), we will only accept returns for up to 10% of the total quantity invoiced. This clause will cover PRIMIS, Keep In Print Program (KIPP), and other custom products.
• Multimedia, including but not limited to software in the form of floppy discs, CD-ROMs, DVDs, videos, audiotapes, and audio
  CD’s, including PIN codes for Internet access, must be returned shrink-wrapped or with the sealed packaging intact.

• All conditions of the McGraw-Hill Returns Policy applies to school books except:
• All custom iLit books are non returnable

• A copy of the original invoice must accompany all returns.
• If a copy of the original invoice is not available, the invoice number must be quoted including the quantity, purchase price and discount.

• Prior authorization is not required.

• Product must be returned in a new, unmarked, and saleable condition.
• Shop-soiled product, product with prices or which indicate a customer’s name, sticker, or stamp, or products that are rendered un-saleable will not be accepted for credit and will be returned to you collect.

• All damaged and defective product must be reported within 10 days of receipt.
• Please contact Customer Service at 1-800-565-5758 to report damaged or defective books.

• Product supplied in error may be returned subject to being in a re-saleable condition. Please contact Customer Service within 10
  days of receipt of product at 1-800-565-5758 to arrange for pick-up.

• Products that are deemed “packages” and which are sold as kits will only be accepted for credit if they are returned in their
  original, unopened packaging.
• Incomplete packages or kits will not be accepted for credit and will be returned to you collect.

• A 90 day period of acceptance will be provided from the date that the product is declared Out-of-Print (OP) after which time OP product will not be accepted for credit and will be returned to you collect.

• If your account is in a credit balance, refunds will only be made after a request has been received in writing by eligible customers.
• For customers who do business on a regular basis, you are not eligible for a refund and your credit balance will remain on your account and applied against future purchases.

• All shipments are to be prepaid via a traceable method to ensure proof of delivery.
• McGraw-Hill Ryerson will not assume responsibility for non-traceable shipments lost in transit.
• Returns are made at the risk and expense of the shipper.
• Ensure that the carton contains sufficient packing material and is securely fastened.
• All books should be accompanied by a packing list and a copy of the original invoice(s), stating:
  • Total number of cartons,
  • Quantity of each title - designated by ISBN,
  • Full name and address of sender,
  • If an Extension has been granted, the return must include a copy of authorized extension request.
• The carton containing the packing list must be marked “Packing List Enclosed.”
• Each carton must be numbered to indicate the total number of cartons in the shipment (e.g. “1 of 3″, “2 of 3″, “3 of 3″).
• Please address shipments to:
  Returns Department, McGraw-Hill Ryerson Ltd., 300 Water Street, Whitby, ON L1N 9B6For Additional Assistance please contact Customer Service at 1-800-565-5758