McGraw-Hill Ryerson Returns Policy This policy applies to books, packages, kits and multimedia.
All other products are non-returnable unless otherwise noted in the sections below.Eligibility for Returns
- Bookstore, library, school, college, university, or wholesaler returns eligibility is 12 months from date of invoice.
- An individual’s returns eligibility is 30 days from the date of invoice.
- A 90 day period of acceptance will be provided from the date that the product is declared Out-of-Print (OP) after which time OP product will not be accepted for credit and will be returned to you collect.
- Products that are deemed “packages” and which are sold as kits will only be accepted for credit if they are returned in their original, unopened packaging.
- Incomplete packages or kits will not be accepted for credit and will be returned to you collect.
- A copy of the original invoice must accompany all returns. If a copy of the original invoice is not available, the invoice number must be quoted including the quantity, purchase price and discount.
- Product must be returned in a new, unmarked, and saleable condition.
- Shop-soiled product, product with prices or which indicate a customer’s name, sticker, or stamp, or products that are rendered un-saleable will not be accepted for credit and will be returned to you collect.
Returns Instructions
- All shipments are to be prepaid via a traceable method to ensure proof of delivery.
- McGraw-Hill Ryerson will not assume responsibility for non-traceable shipments lost in transit.
- Returns are made at the risk and expense of the shipper.
- Ensure that the carton contains sufficient packing material and is securely fastened.
- All books should be accompanied by a packing list and a copy of the original invoice(s), stating:
- Total number of cartons,
- Quantity of each title - designated by ISBN,
- Full name and address of sender
Please address shipments to:
Returns Department, McGraw-Hill Ryerson Ltd., 300 Water Street, Whitby, ON L1N 9B6
For Additional Assistance please contact Customer Service at 1-800-565-5758
Damaged or Defective Product
- All damaged and defective product must be reported within 10 days of receipt.
- Please contact Customer Service at 1-800-565-5758 to report damaged or defective books.
Product Supplied in Error
- Product supplied in error may be returned subject to being in a re-saleable condition. Please contact Customer Service within 10 days of receipt of product at 1-800-565-5758 to arrange for pick-up.